When scrubbing addresses, software is generally supposed to conform to 
Coding Accuracy Support System (CASS) standards.  CASS standards are set by the United States Postal Service (USPS) and must be followed to get postal discounts.  As part of this scrubbing process, the city name provided will be matched to the standardized name of zip code, assigned by the USPS.  This can cause a problem if two towns share the same zip code, or if neighborhoods have a certain cache, but now fall under the name of a city.  

Once a carrier has scrubbed their addresses, lots of times agents and customers will call to complain that the incorrect city name is being listed.  Also, if carriers are using the standardized city name for other lookups (city name, rating territories, etc.) policies may be assigned incorrectly.

RiskMeter has come up with a fix for this.  We now have a database of alternative city names.  If the city name provided is one of the valid city names available, we will standardize the address, but won't change the city name.  This should reduce the number of complaints that carriers receive.  This feature must be turned on for individual accounts.  If you would like to have this feature on your account, please contact your account executive at 617.737.4444.